This report was recently updated on December 18 2024 with the latest and most recent
market numbers
Global Customer Experience Management with Gen AI Market Size, Trends & Analysis - Forecasts to 2029 By Gen AI Application (Virtual Assistants, Chatbots, Sentiment Analysis, Predictive Analytics, Natural Language Processing (NLP), and Customer Journey Mapping), By Industry Vertical (BFSI, Healthcare, Telecom, Hospitality, Retail and E-commerce, and Others), and By Region (North America, Asia Pacific, Central & South America, Europe, and Middle East and Africa), Competitive Landscape, Company Market Share Analysis, and End User Analysis
The global customer experience management with gen AI market is expected to grow at a CAGR of 11.8% from 2024 to 2029. Companies are increasingly investing in AI technologies to improve customer satisfaction, streamline operations, and gain competitive advantage. Businesses leverage generative AI to deliver hyper-personalized customer experiences, optimize sales and marketing processes, and improve operational efficiency. With the rise of AI-powered solutions, companies focus on enhancing customer satisfaction, loyalty, and brand reputation through targeted interactions and tailored offerings.
The market is driven by growing demand for personalization and automation. As consumer demands change, there is an increasing need for personalized interactions across different platforms. Generative AI allows businesses to analyze customer data and provide tailored content and suggestions, which helps boost engagement and loyalty. With the world becoming more digital, companies are looking for ways to automate routine tasks and make operations more efficient. Generative AI can automate tasks like creating content, interacting with customers, and managing sales processes, resulting in greater productivity. By analyzing vast amounts of data, companies can better understand their target audience and develop targeted marketing strategies to drive growth and profitability.
A significant restraint of the market includes the risk of bias and inaccuracy. AI models trained on biased data could generate biased or unsuitable results, harming a company's reputation and exposing it to legal risks. Moreover, inaccuracies in AI-generated content could lead to negative customer experiences and diminish trust in the brand.
Based on gen AI application, the market is segmented into virtual assistants, chatbots, sentiment analysis, predictive analytics, natural language processing (NLP), and customer journey mapping. The virtual assistants segment is expected to hold the largest share of the market during the forecast period, followed by chatbots. Collectively, both segments are preferred for consumer interactions. Virtual assistants are preferred because they automate the process and remove the potential for human error.
The predictive analytics segment is projected to witness the fastest growth during the forecast period. Predictive analysis as a service is sought after by several organizations and companies. It studies and analyses past behaviour to predict possible future outcomes. This helps in making informed decisions for customer outreach and product and service development.
Based on industry vertical, the market is segmented into BFSI, healthcare, telecom, hospitality, retail and e-commerce, and others. The healthcare segment is expected to hold the largest share of the market during the forecast period. Consumers are seeking greater customization and convenience in their health insurance offerings, while private insurance providers are under growing competitive strain and grappling with escalating healthcare expenses. Gen AI offers the potential to enhance private insurers' operational efficiency while delivering improved services to patients and policyholders.
The retail and e-commerce segment is projected to grow fastest during the forecast period. In retail and e-commerce, generative AI revolutionizes customer experiences by leveraging data to create personalized marketing content and product designs. By analyzing market trends, customer interactions, and past sales data, AI generates multiple variations to enhance offerings and solve fundamental challenges. This technology empowers teams to work more efficiently, unlocking new points of differentiation and maximizing the effectiveness of marketing campaigns.
North America is analyzed to be the largest region in the global customer experience management with gen AI market during the forecast period. This technology empowers teams to work more efficiently, driving innovation and differentiation in the competitive landscape. In North America, Gen AI is revolutionizing how companies manage customer experiences, setting new standards for personalized engagement and customer satisfaction.
Asia Pacific is analyzed to be the fastest-growing region in the global customer experience management with gen AI market during the forecast period. Businesses across various industries embrace generative AI technologies to enhance customer interactions and drive growth. Gen AI revolutionizes customer experiences by enabling personalized marketing content, product recommendations, and service interactions. Companies in Asia-Pacific are leveraging Gen AI to optimize their customer journey, improve brand loyalty, and increase customer satisfaction. The adoption of Gen AI in CEM is particularly pronounced in retail, e-commerce, finance, healthcare, and telecommunications sectors in the Asia Pacific region.
Capgemini, Ultimate, OpenAI API, Zendesk AI, Intercom’s Fin, Ada, Zowie, Forethought, boost.ai, and Netomi, among others are some of the market players operating in the global market.
Please note: This is not an exhaustive list of companies profiled in the report.
In July 2023, Capgemini launched a new set of generative AI offerings. It includes Generative AI Strategy, Generative AI for Customer Experience, Generative AI for Software Engineering, and Custom generative AI for Enterprise.
In May 2023, Zendesk announced the launch of Zendesk AI, an intelligence layer that makes personalized, efficient, and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk’s unique data and insights with new AI technologies, including the company’s proprietary models, as well as large language models (LLMs).
1 STRATEGIC INSIGHTS ON NEW REVENUE POCKETS
1.1 Strategic Opportunity & Attractiveness Analysis
1.1.1 Hot Revenue Pockets
1.1.2 Market Attractiveness Score
1.1.3 Revenue Impacting Opportunity
1.1.4 High Growing Region/Country
1.1.5 Competitor Analysis
1.1.6 Consumer Analysis
1.2 Global Market Estimates' View
1.3 Strategic Insights across Business Functions
1.3.1 For Chief Executive Officers
1.3.2 For Chief Marketing Officers
1.3.3 For Chief Strategy Officers
1.4 Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into
2 TECHNOLOGICAL TRENDS
2.1 Technological Adoption Rate
2.2 Current Trend Impact Analysis
2.3 Future Trend Impact Analysis
3 GLOBAL MARKET OUTLOOK
3.1 Market Pyramid Analysis
3.1.1 Introduction
3.1.2 Adjacent Market Opportunities
3.1.3 Ancillary Market Opportunities
3.2 Demand Side Analysis
3.2.1 Market Drivers: Impact Analysis
3.2.2 Market Restraints: Impact Analysis
3.2.3 Market Opportunities: Impact Analysis
3.2.4 Market Challenges: Impact Analysis
3.3 Supply Side Analysis
3.3.1 Porter’s Five Forces Analysis
3.3.1.1 Threat of New Entrants
3.3.1.2 Threat of New Substitutes
3.3.1.3 Bargaining Power of Suppliers
3.3.1.4 Bargaining Power of Buyers
3.3.1.5 Intensity of Competitive Rivalry
3.3.2 SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)
3.3.2.1 Political Landscape
3.3.2.2 Economic Landscape
3.3.2.3 Social Landscape
3.3.2.4 Technology Landscape
3.3.3 Value Chain Analysis
3.3.4 Trend Analysis
3.3.5 Gap Analysis
3.3.6 Cost Analysis
4 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT WITH GEN AI MARKET, BY GEN AI APPLICATION
4.1 Introduction
4.2 Customer Experience Management with Gen AI Market: Gen AI Application Scope Key Takeaways
4.3 Revenue Growth Analysis, 2023 & 2029
4.4 Virtual Assistants
4.4.1 Virtual Assistants Market Estimates and Forecast, 2021-2029 (USD Million)
4.5 Chatbots
4.5.1 Chatbots Market Estimates and Forecast, 2021-2029 (USD Million)
4.6 Sentiment Analysis
4.6.1 Sentiment Analysis Market Estimates and Forecast, 2021-2029 (USD Million)
4.7 Predictive Analysis
4.7.1 Predictive Analysis Market Estimates and Forecast, 2021-2029 (USD Million)
4.8 Natural Language Processing (NLP)
4.8.1 Natural Language Processing (NLP) Market Estimates and Forecast, 2021-2029 (USD Million)
4.9 Customer Journey Mapping
4.9.1 Customer Journey Mapping Market Estimates and Forecast, 2021-2029 (USD Million)
5 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT WITH GEN AI MARKET, BY INDUSTRY VERTICAL
5.1 Introduction
5.2 Customer Experience Management with Gen AI Market: Industry Vertical Scope Key Takeaways
5.3 Revenue Growth Analysis, 2023 & 2029
5.4 BFSI
5.4.1 BFSI Market Estimates and Forecast, 2021-2029 (USD Million)
5.5 Healthcare
5.5.1 Healthcare Market Estimates and Forecast, 2021-2029 (USD Million)
5.6 Telecom
5.6.1 Telecom Market Estimates and Forecast, 2021-2029 (USD Million)
5.7 Hospitality
5.7.1 Hospitality Market Estimates and Forecast, 2021-2029 (USD Million)
5.8 Retail and E-commerce
5.8.1 Retail and E-commerce Market Estimates and Forecast, 2021-2029 (USD Million)
5.9 Others
5.9.1 Others Market Estimates and Forecast, 2021-2029 (USD Million)
6 GLOBAL CUSTOMER EXPERIENCE MANAGEMENT WITH GEN AI MARKET, BY REGION
6.1 Introduction
6.2 North America Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.2.1 By Gen AI Application
6.2.2 By Industry Vertical
6.2.3 By Country
6.2.3.1 U.S. Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.2.3.1.1 By Gen AI Application
6.2.3.1.2 By Industry Vertical
6.2.3.2 Canada Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.2.3.2.1 By Gen AI Application
6.2.3.2.2 By Industry Vertical
6.2.3.3 Mexico Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.2.3.3.1 By Gen AI Application
6.2.3.3.2 By Industry Vertical
6.3 Europe Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.1 By Gen AI Application
6.3.2 By Industry Vertical
6.3.3 By Country
6.3.3.1 Germany Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.1.1 By Gen AI Application
6.3.3.1.2 By Industry Vertical
6.3.3.2 U.K. Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.2.1 By Gen AI Application
6.3.3.2.2 By Industry Vertical
6.3.3.3 France Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.3.1 By Gen AI Application
6.3.3.3.2 By Industry Vertical
6.3.3.4 Italy Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.4.1 By Gen AI Application
6.3.3.4.2 By Industry Vertical
6.3.3.5 Spain Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.5.1 By Gen AI Application
6.3.3.5.2 By Industry Vertical
6.3.3.6 Netherlands Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.6.1 By Gen AI Application
6.3.3.6.2 By Industry Vertical
6.3.3.7 Rest of Europe Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.3.3.6.1 By Gen AI Application
6.3.3.6.2 By Industry Vertical
6.4 Asia Pacific Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.1 By Gen AI Application
6.4.2 By Industry Vertical
6.4.3 By Country
6.4.3.1 China Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.1.1 By Gen AI Application
6.4.3.1.2 By Industry Vertical
6.4.3.2 Japan Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.2.1 By Gen AI Application
6.4.3.2.2 By Industry Vertical
6.4.3.3 India Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.3.1 By Gen AI Application
6.4.3.3.2 By Industry Vertical
6.4.3.4 South Korea Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.4.1 By Gen AI Application
6.4.3.4.2 By Industry Vertical
6.4.3.5 Singapore Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.5.1 By Gen AI Application
6.4.3.5.2 By Industry Vertical
6.4.3.6 Malaysia Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.6.1 By Gen AI Application
6.4.3.6.2 By Industry Vertical
6.4.3.7 Thailand Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.6.1 By Gen AI Application
6.4.3.6.2 By Industry Vertical
6.4.3.8 Indonesia Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.7.1 By Gen AI Application
6.4.3.7.2 By Industry Vertical
6.4.3.9 Vietnam Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.8.1 By Gen AI Application
6.4.3.8.2 By Industry Vertical
6.4.3.10 Taiwan Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.10.1 By Gen AI Application
6.4.3.10.2 By Industry Vertical
6.4.3.11 Rest of Asia Pacific Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.4.3.11.1 By Gen AI Application
6.4.3.11.2 By Industry Vertical
6.5 Middle East and Africa Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.1 By Gen AI Application
6.5.2 By Industry Vertical
6.5.3 By Country
6.5.3.1 Saudi Arabia Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.3.1.1 By Gen AI Application
6.5.3.1.2 By Industry Vertical
6.5.3.2 U.A.E. Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.3.2.1 By Gen AI Application
6.5.3.2.2 By Industry Vertical
6.5.3.3 Israel Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.3.3.1 By Gen AI Application
6.5.3.3.2 By Industry Vertical
6.5.3.4 South Africa Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.3.4.1 By Gen AI Application
6.5.3.4.2 By Industry Vertical
6.5.3.5 Rest of Middle East and Africa Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.5.3.5.1 By Gen AI Application
6.5.3.5.2 By Industry Vertical
6.6 Central & South America Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.6.1 By Gen AI Application
6.6.2 By Industry Vertical
6.6.3 By Country
6.6.3.1 Brazil Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.6.3.1.1 By Gen AI Application
6.6.3.1.2 By Industry Vertical
6.6.3.2 Argentina Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.6.3.2.1 By Gen AI Application
6.6.3.2.2 By Industry Vertical
6.6.3.3 Chile Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.6.3.3.1 By Gen AI Application
6.6.3.3.2 By Industry Vertical
6.6.3.3 Rest of Central & South America Customer Experience Management with Gen AI Market Estimates and Forecast, 2021-2029 (USD Million)
6.6.3.3.1 By Gen AI Application
6.6.3.3.2 By Industry Vertical
7 COMPETITIVE LANDCAPE
7.1 Company Market Share Analysis
7.2 Four Quadrant Positioning Matrix
7.2.1 Market Leaders
7.2.2 Market Visionaries
7.2.3 Market Challengers
7.2.4 Niche Market Players
7.3 Vendor Landscape
7.3.1 North America
7.3.2 Europe
7.3.3 Asia Pacific
7.3.4 Rest of the World
7.4 Company Profiles
7.4.1 Capgemini
7.4.1.1 Business Description & Financial Analysis
7.4.1.2 SWOT Analysis
7.4.1.3 Products & Services Offered
7.4.1.4 Strategic Alliances between Business Partners
7.4.2 Ultimate
7.4.2.1 Business Description & Financial Analysis
7.4.2.2 SWOT Analysis
7.4.2.3 Products & Services Offered
7.4.2.4 Strategic Alliances between Business Partners
7.4.3 OpenAI API
7.4.3.1 Business Description & Financial Analysis
7.4.3.2 SWOT Analysis
7.4.3.3 Products & Services Offered
7.4.3.4 Strategic Alliances between Business Partners
7.4.4 Zendesk AI
7.4.4.1 Business Description & Financial Analysis
7.4.4.2 SWOT Analysis
7.4.4.3 Products & Services Offered
7.4.4.4 Strategic Alliances between Business Partners
7.4.5 Intercom’s Fin
7.4.5.1 Business Description & Financial Analysis
7.4.5.2 SWOT Analysis
7.4.5.3 Products & Services Offered
7.4.5.4 Strategic Alliances between Business Partners
7.4.6 ADA
7.4.6.1 Business Description & Financial Analysis
7.4.6.2 SWOT Analysis
7.4.6.3 Products & Services Offered
7.4.6.4 Strategic Alliances between Business Partners
7.4.7 Zowie
7.4.7.1 Business Description & Financial Analysis
7.4.7.2 SWOT Analysis
7.4.7.3 Products & Services Offered
7.4.7.4 Strategic Alliances between Business Partners
7.4.8 Forethought
7.4.8.1 Business Description & Financial Analysis
7.4.8.2 SWOT Analysis
7.4.8.3 Products & Services Offered
7.4.8.4 Strategic Alliances between Business Partners
7.4.9 Boost.ai
7.4.9.1 Business Description & Financial Analysis
7.4.9.2 SWOT Analysis
7.4.9.3 Products & Services Offered
7.4.9.4 Strategic Alliances between Business Partners
7.4.10 Netomi
7.4.10.1 Business Description & Financial Analysis
7.4.10.2 SWOT Analysis
7.4.10.3 Products & Services Offered
7.4.10.4 Strategic Alliances between Business Partners
7.4.11 Other Companies
7.4.11.1 Business Description & Financial Analysis
7.4.11.2 SWOT Analysis
7.4.11.3 Products & Services Offered
7.4.11.4 Strategic Alliances between Business Partners
8 RESEARCH METHODOLOGY
8.1 Market Introduction
8.1.1 Market Definition
8.1.2 Market Scope & Segmentation
8.2 Information Procurement
8.2.1 Secondary Research
8.2.1.1 Purchased Databases
8.2.1.2 GMEs Internal Data Repository
8.2.1.3 Secondary Resources & Third Party Perspectives
8.2.1.4 Company Information Sources
8.2.2 Primary Research
8.2.2.1 Various Types of Respondents for Primary Interviews
8.2.2.2 Number of Interviews Conducted throughout the Research Process
8.2.2.3 Primary Stakeholders
8.2.2.4 Discussion Guide for Primary Participants
8.2.3 Expert Panels
8.2.3.1 Expert Panels Across 30+ Industry
8.2.4 Paid Local Experts
8.2.4.1 Paid Local Experts Across 30+ Industry Across each Region
8.3 Market Estimation
8.3.1 Top-Down Approach
8.3.1.1 Macro-Economic Indicators Considered
8.3.1.2 Micro-Economic Indicators Considered
8.3.2 Bottom Up Approach
8.3.2.1 Company Share Analysis Approach
8.3.2.2 Estimation of Potential Product Sales
8.4 Data Triangulation
8.4.1 Data Collection
8.4.2 Time Series, Cross Sectional & Panel Data Analysis
8.4.3 Cluster Analysis
8.5 Analysis and Output
8.5.1 Inhouse AI Based Real Time Analytics Tool
8.5.2 Output From Desk & Primary Research
8.6 Research Assumptions & Limitations
8.6.1 Research Assumptions
8.6.2 Research Limitations
LIST OF TABLES
1 Global Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
2 Virtual Assistants Market, By Region, 2021-2029 (USD Mllion)
3 Chatbots Market, By Region, 2021-2029 (USD Mllion)
4 Sentiment Analysis Market, By Region, 2021-2029 (USD Mllion)
5 Predictive Analysis Market, By Region, 2021-2029 (USD Mllion)
6 Natural Language Processing (NLP) Market, By Region, 2021-2029 (USD Mllion)
7 Customer Journey Mapping Market, By Region, 2021-2029 (USD Mllion)
8 Global Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
9 BFSI Market, By Region, 2021-2029 (USD Mllion)
10 Healthcare Market, By Region, 2021-2029 (USD Mllion)
11 Telecom Market, By Region, 2021-2029 (USD Mllion)
12 Hospitality Market, By Region, 2021-2029 (USD Mllion)
13 Hospitality Market, By Region, 2021-2029 (USD Mllion)
14 Retail and E-commerce Market, By Region, 2021-2029 (USD Mllion)
15 Others Market, By Region, 2021-2029 (USD Mllion)
16 Regional Analysis, 2021-2029 (USD Mllion)
17 North America Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
18 North America Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
19 North America Customer Experience Management with Gen AI Market, By Country, 2021-2029 (USD Mllion)
20 U.S. Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
21 U.S. Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
22 Canada Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
23 Canada Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
24 Mexico Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
25 Mexico Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
26 Europe Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
27 Europe Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
28 Europe Customer Experience Management with Gen AI Market, By Country, 2021-2029 (USD Mllion)
29 Germany Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
30 Germany Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
31 U.K. Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
32 U.K. Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
33 France Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
34 France Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
35 Italy Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
36 Italy Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
37 Spain Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
38 Spain Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
39 Netherlands Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
40 Netherlands Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
41 Rest Of Europe Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
42 Rest Of Europe Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
43 Asia Pacific Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
44 Asia Pacific Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
45 Asia Pacific Customer Experience Management with Gen AI Market, By Country, 2021-2029 (USD Mllion)
46 China Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
47 China Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
48 Japan Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
49 Japan Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
50 India Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
51 India Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
52 South Korea Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
53 South Korea Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
54 Singapore Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
55 Singapore Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
56 Thailand Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
57 Thailand Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
58 Malaysia Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
59 Malaysia Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
60 Indonesia Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
61 Indonesia Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
62 Vietnam Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
63 Vietnam Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
64 Taiwan Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
65 Taiwan Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
66 Rest of APAC Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
67 Rest of APAC Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
68 Middle East and Africa Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
69 Middle East and Africa Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
70 Middle East and Africa Customer Experience Management with Gen AI Market, By country, 2021-2029 (USD Mllion)
71 Saudi Arabia Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
72 Saudi Arabia Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
73 UAE Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
74 UAE Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
75 Israel Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
76 Israel Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
77 South Africa Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
78 South Africa Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
79 Rest Of Middle East and Africa Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
80 Rest Of Middle East and Africa Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
81 Central & South America Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
82 Central & South America Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
83 Central & South America Customer Experience Management with Gen AI Market, By Country, 2021-2029 (USD Mllion)
84 Brazil Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
85 Brazil Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
86 Chile Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
87 Chile Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
88 Argentina Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
89 Argentina Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
90 Rest Of Central & South America Customer Experience Management with Gen AI Market, By Gen AI Application, 2021-2029 (USD Mllion)
91 Rest Of Central & South America Customer Experience Management with Gen AI Market, By Industry Vertical, 2021-2029 (USD Mllion)
92 Capgemini: Products & Services Offering
93 Ultimate: Products & Services Offering
94 OpenAI API: Products & Services Offering
95 Zendesk AI: Products & Services Offering
96 Intercom’s Fin: Products & Services Offering
97 ADA: Products & Services Offering
98 Zowie : Products & Services Offering
99 Forethought: Products & Services Offering
100 Boost.ai: Products & Services Offering
101 Netomi: Products & Services Offering
102 Other Companies: Products & Services Offering
LIST OF FIGURES
1 Global Customer Experience Management with Gen AI Market Overview
2 Global Customer Experience Management with Gen AI Market Value From 2021-2029 (USD Mllion)
3 Global Customer Experience Management with Gen AI Market Share, By Gen AI Application (2023)
4 Global Customer Experience Management with Gen AI Market Share, By Industry Vertical (2023)
5 Global Customer Experience Management with Gen AI Market, By Region (Asia Pacific Market)
6 Technological Trends In Global Customer Experience Management with Gen AI Market
7 Four Quadrant Competitor Positioning Matrix
8 Impact Of Macro & Micro Indicators On The Market
9 Impact Of Key Drivers On The Global Customer Experience Management with Gen AI Market
10 Impact Of Challenges On The Global Customer Experience Management with Gen AI Market
11 Porter’s Five Forces Analysis
12 Global Customer Experience Management with Gen AI Market: By Gen AI Application Scope Key Takeaways
13 Global Customer Experience Management with Gen AI Market, By Gen AI Application Segment: Revenue Growth Analysis
14 Virtual Assistants Market, By Region, 2021-2029 (USD Mllion)
15 Chatbots Market, By Region, 2021-2029 (USD Mllion)
16 Sentiment Analysis Market, By Region, 2021-2029 (USD Mllion)
17 Predictive Analysis Market, By Region, 2021-2029 (USD Mllion)
18 Natural Language Processing (NLP) Market, By Region, 2021-2029 (USD Mllion)
19 Customer Journey Mapping Market, By Region, 2021-2029 (USD Mllion)
20 Global Customer Experience Management with Gen AI Market: By Industry Vertical Scope Key Takeaways
21 Global Customer Experience Management with Gen AI Market, By Industry Vertical Segment: Revenue Growth Analysis
22 BFSI Market, By Region, 2021-2029 (USD Mllion)
23 Healthcare Market, By Region, 2021-2029 (USD Mllion)
24 Telecom Market, By Region, 2021-2029 (USD Mllion)
25 Hospitality Market, By Region, 2021-2029 (USD Mllion)
26 Retail and E-commerce Market, By Region, 2021-2029 (USD Mllion)
27 Others Market, By Region, 2021-2029 (USD Mllion)
28 Regional Segment: Revenue Growth Analysis
29 Global Customer Experience Management with Gen AI Market: Regional Analysis
30 North America Customer Experience Management with Gen AI Market Overview
31 North America Customer Experience Management with Gen AI Market, By Gen AI Application
32 North America Customer Experience Management with Gen AI Market, By Industry Vertical
33 North America Customer Experience Management with Gen AI Market, By Country
34 U.S. Customer Experience Management with Gen AI Market, By Gen AI Application
35 U.S. Customer Experience Management with Gen AI Market, By Industry Vertical
36 Canada Customer Experience Management with Gen AI Market, By Gen AI Application
37 Canada Customer Experience Management with Gen AI Market, By Industry Vertical
38 Mexico Customer Experience Management with Gen AI Market, By Gen AI Application
39 Mexico Customer Experience Management with Gen AI Market, By Industry Vertical
40 Four Quadrant Positioning Matrix
41 Company Market Share Analysis
42 Capgemini: Company Snapshot
43 Capgemini: SWOT Analysis
44 Capgemini: Geographic Presence
45 Ultimate: Company Snapshot
46 Ultimate: SWOT Analysis
47 Ultimate: Geographic Presence
48 OpenAI API: Company Snapshot
49 OpenAI API: SWOT Analysis
50 OpenAI API: Geographic Presence
51 Zendesk AI: Company Snapshot
52 Zendesk AI: Swot Analysis
53 Zendesk AI: Geographic Presence
54 Intercom’s Fin: Company Snapshot
55 Intercom’s Fin: SWOT Analysis
56 Intercom’s Fin: Geographic Presence
57 ADA: Company Snapshot
58 ADA: SWOT Analysis
59 ADA: Geographic Presence
60 Zowie : Company Snapshot
61 Zowie : SWOT Analysis
62 Zowie : Geographic Presence
63 Forethought: Company Snapshot
64 Forethought: SWOT Analysis
65 Forethought: Geographic Presence
66 Boost.ai.: Company Snapshot
67 Boost.ai.: SWOT Analysis
68 Boost.ai.: Geographic Presence
69 Netomi: Company Snapshot
70 Netomi: SWOT Analysis
71 Netomi: Geographic Presence
72 Other Companies: Company Snapshot
73 Other Companies: SWOT Analysis
74 Other Companies: Geographic Presence
The Global Customer Experience Management with Gen AI Market has been studied from the year 2019 till 2029. However, the CAGR provided in the report is from the year 2024 to 2029. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.
The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Customer Experience Management with Gen AI Market.
The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.
Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.
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