This report was recently updated on December 16 2024 with the latest and most recent
market numbers
Global Generative AI in BPO Market Size, Trends & Analysis - Forecasts to 2029 By Industry Vertical (Finance and Banking BPO Sector, Healthcare BPO Sector, Retail and E-commerce BPO Sector, and Telecommunication BPO Sector), By Application (AI Simulated Training & Onboarding, Omnichannel Contact History, Real-Time Chat Translation, and Others), By Platforms (Natural Language Processing (NLP) and Large Language Models (LLMs)), and By Region (North America, Asia Pacific, Central and South America, Europe, and Middle East and Africa), Competitive Landscape, Company Market Share Analysis, and End User Analysis
The global generative AI in BPO market is projected to grow at a CAGR of 25.1% from 2024 to 2029.
Generative AI enhances operational efficiency in business process outsourcing (BPO) by automating repetitive tasks and following predefined rules. Its ability to handle routine and standardized activities maintains and standardizes processes, reducing human manual effort and minimizing errors. The increased automation not only accelerates task completion but also allows BPO companies to optimize resource utilization, resulting in improved overall operational efficiency.
The increasing use of generative AI by BPOs for deploying chatbots and virtual assistants in managing customer interactions is another factor contributing to the market's growth. The integration aim of generative AI is to handle inquiries to enhance customer service. Simultaneously, the technology helps lower human agents' workload, enabling them to concentrate on more major business tasks. For instance, in October 2023, Teleperformance, a global outsourcing firm, partnered with ServiceNow in the AI Lighthouse program to design and develop industry-specific AI capabilities using Generative AI. The collaboration aims to enhance productivity and satisfaction for both customers and employees by leveraging generative AI across core business processes.
Increasing evolution in generative AI technologies, specifically in areas like natural language processing (NLP) and machine learning, plays a key role in driving market expansion. These innovations and advancements increase the capabilities of AI systems, introducing new potentials for applications in Business Process Outsourcing (BPO). This technological evolution positions generative AI as a leading force in transformative technologies, promoting enhancements in BPO processes and expanding the scope of possible applications that can help business operations.
As generative AI systems frequently deal with massive volumes of data, including client data, strong security measures are critical to prevent unwanted access and safeguard against future breaches. Striking a balance between using modern AI capabilities and adhering to rigorous data protection requirements is a hurdle for BPO organizations and generative AI in BPO market.
The telecommunication BPO sector segment is expected to hold the largest share of the market over the forecast period. The growth is attributed to the increasing complexity of telecom operations, rising customer demands, and the need for enhanced customer interactions. Generative AI's ability to automate and optimize processes, handle large datasets, and improve customer engagement aligns well with the dynamic and evolving nature of the telecommunications industry.
The finance and banking BPO sector segment is expected to be the market's fastest-growing segment from 2024-2029. Generative AI's ability to automate rule-based operations suits the complex needs of financial jobs such as fraud detection, risk assessment, and customer service. The industry's emphasis on precision, compliance, and real-time decision-making makes generative AI appealing. Technological developments for operational optimization and regulatory compliance in the finance industry contribute to market growth.
The AI simulated training & onboarding segment is expected to hold the largest share of the market. The application of generative AI to simulate real-world settings enables immersive and tailored training experiences, allowing employees to effectively learn new skills and knowledge. This application area is expected to be in high demand across a variety of industries, including finance, healthcare, manufacturing, and telecommunication, among others, contributing to its market dominance.
The real-time chat translation segment is anticipated to be the fastest-growing segment in the market from 2024-2029. The system detects the customer's language and translates the conversation into the agent's chosen language, ensuring an efficient exchange of information. This capability is particularly valuable in a globalized business environment, breaking down language barriers and enhancing customer support and collaboration across diverse linguistic contexts. Any technology innovation in the segment is expected to contribute to the market's growth. For instance, on February 5, 2024, Roblox introduced a real-time AI chat translator capable of swiftly translating text messages in 16 languages, including English, French, Japanese, Thai, Polish, and Vietnamese. Based on a transformer-based large language model (LLM) within a mixture of experts (MoE) architecture, the system aims to break user language barriers. Roblox CTO Dan Sturman highlighted that enabling users to communicate in their preferred language boosts engagement.
The natural language processing (NLP) segment is expected to hold the largest share of the market. NLP, a component of generative AI, allows machines to comprehend, interpret, and generate human-like text. In the context of business process outsourcing (BPO), NLP is critical for jobs such as customer assistance, sentiment analysis, and document processing. Its capacity to extract insights from unstructured data, grasp user queries, and promote meaningful interactions establishes NLP as a critical technology in the generative AI environment, which further contributes to the market's dominance.
The large language models (LLMs) segment is anticipated to be the fastest-growing segment in the market from 2024-2029. The anticipated growth is attributed to its critical role in meeting the language processing demands for various business processes. LLMs, such as transformer-based models, can comprehend context, produce logical replies, and deal with a wide range of language nuances. Their ability to swiftly analyze vast amounts of data makes them useful for BPO jobs such as customer interactions, content production, and data analysis.
North America is expected to be the largest region in the market. The primary reasons boosting the market growth include its strong technological infrastructure, significant investments in AI R&D, and broad adoption of novel solutions. The region's established corporate landscape and high need for process optimization and automation also contribute to the North American market growth.
Asia Pacific is predicted to witness rapid growth during the forecast period. Factors contributing to the expansion include abundant labor supply, BPO-centric education, an emphasis on improving communication skills, and enhanced infrastructure. Additionally, factors such as government assistance, for example, the Indian BPO Promotion Scheme, are intended to boost the BPO market in India. Companies are increasing their offerings to include high-end expertise, finance, accounting, IT services, and typical call center services.
Mplus Group, Maxicus, Accenture, Ada, ServiceNow, Zowie, IBM, OpenAI, Ultimate.ai, Zendesk AI, Intercom’s Fin, Forethought, Boost.ai, Netomi, and Kore.ai among others, are some of the key players operating in the global generative AI in BPO market.
Please note: This is not an exhaustive list of companies profiled in the report.
In October 2023, Accenture and SAP collaborated to facilitate organizations in adopting generative AI for core business processes and accelerate ERP (Enterprise Resource Planning) transformation in the cloud. The collaboration aims to create AI-enabled solutions enhancing SAP technology investments, particularly in SAP S/4HANA Cloud, to improve business performance and employee productivity.
In May 2023, ServiceNow, a leading digital workflow company, introduced new generative AI capabilities for the Now Platform, aiming to enhance workflow automation. The newly launched solutions include the ServiceNow Generative AI Controller and Now Assist for Search, expanding the platform's AI functionality with built-in capabilities for enterprise applications.
1 STRATEGIC INSIGHTS ON NEW REVENUE POCKETS
1.1 Strategic Opportunity & Attractiveness Analysis
1.1.1 Hot Revenue Pockets
1.1.2 Market Attractiveness Score
1.1.3 Revenue Impacting Opportunity
1.1.4 High Growing Region/Country
1.1.5 Competitor Analysis
1.1.6 Consumer Analysis
1.2 Global Market Estimates' View
1.3 Strategic Insights across Business Functions
1.3.1 For Chief Executive Officers
1.3.2 For Chief Marketing Officers
1.3.3 For Chief Strategy Officers
1.4 Evaluate the Potential of your Existing Business Lines vs. New Lines to Enter Into
2 TECHNOLOGICAL TRENDS
2.1 Technological Adoption Rate
2.2 Current Trend Impact Analysis
2.3 Future Trend Impact Analysis
3 GLOBAL GENERATIVE AI IN BPO MARKET OUTLOOK
3.1 Market Pyramid Analysis
3.1.1 Introduction
3.1.2 Adjacent Market Opportunities
3.1.3 Ancillary Market Opportunities
3.2 Demand Side Analysis
3.2.1 Market Drivers: Impact Analysis
3.2.2 Market Restraints: Impact Analysis
3.2.3 Market Opportunities: Impact Analysis
3.2.4 Market Challenges: Impact Analysis
3.3 Supply Side Analysis
3.3.1 Porter’s Five Forces Analysis
3.3.1.1 Threat of New Entrants
3.3.1.2 Threat of New Substitutes
3.3.1.3 Bargaining Power of Suppliers
3.3.1.4 Bargaining Power of Buyers
3.3.1.5 Intensity of Competitive Rivalry
3.3.2 SWOT Analysis; By Factor (Political & Legal, Economic, and Technological)
3.3.2.1 Political Landscape
3.3.2.2 Economic Landscape
3.3.2.3 Social Landscape
3.3.2.4 Technology Landscape
3.3.3 Value Chain Analysis
3.3.4 Trend Analysis
3.3.5 Gap Analysis
3.3.6 Cost Analysis
4 GLOBAL GENERATIVE AI IN BPO MARKET MARKET, BY APPLICATION
4.1 Introduction
4.2 Generative AI in BPO Market Market: Application Scope Key Takeaways
4.3 Revenue Growth Analysis, 2023 & 2029
4.4 AI Simulated Training & Onboarding
4.4.1 AI Simulated Training & Onboarding Market Estimates and Forecast, 2021-2029 (USD Million)
4.5 Omnichannel Contact History
4.5.1 Omnichannel Contact History Market Estimates and Forecast, 2021-2029 (USD Million)
4.6 Real-Time Chat Translation
4.6.1 Real-Time Chat Translation Market Estimates and Forecast, 2021-2029 (USD Million)
4.7 Others
4.7.1 Others Market Estimates and Forecast, 2021-2029 (USD Million)
5 GLOBAL GENERATIVE AI IN BPO MARKET MARKET, BY INDUSTRY VERTICAL
5.1 Introduction
5.2 Generative AI in BPO Market Market: Industry Vertical Scope Key Takeaways
5.3 Revenue Growth Analysis, 2023 & 2029
5.4 Finance and Banking BPO Sector
5.4.1 Finance and Banking BPO Sector Market Estimates and Forecast, 2021-2029 (USD Million)
5.5 Healthcare BPO Sector
5.5.1 Healthcare BPO Sector Market Estimates and Forecast, 2021-2029 (USD Million)
5.6 Retail and E-commerce BPO Sector
5.6.1 Retail and E-commerce BPO Sector Market Estimates and Forecast, 2021-2029 (USD Million)
5.7 Telecommunication BPO Sector
5.7.1 Telecommunication BPO Sector Market Estimates and Forecast, 2021-2029 (USD Million)
6 GLOBAL GENERATIVE AI IN BPO MARKET MARKET, BY PLATFORMS
6.1 Introduction
6.2 Generative AI in BPO Market Market: Platforms Scope Key Takeaways
6.3 Revenue Growth Analysis, 2023 & 2029
6.4 Natural Language Processing (NLP)
6.4.1 Natural Language Processing (NLP) Market Estimates and Forecast, 2021-2029 (USD Million)
6.5 Large Language Models (LLMs)
6.5.1 Large Language Models (LLMs) Market Estimates and Forecast, 2021-2029 (USD Million)
7 GLOBAL GENERATIVE AI IN BPO MARKET MARKET, BY REGION
7.1 Introduction
7.2 North America Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.2.1 By Application
7.2.2 By Industry Vertical
7.2.3 By Platforms
7.2.4 By Country
7.2.4.1 U.S. Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.2.4.1.1 By Application
7.2.4.1.2 By Industry Vertical
7.2.4.1.3 By Platforms
7.2.4.2 Canada Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.2.4.2.1 By Application
7.2.4.2.2 By Industry Vertical
7.2.4.2.3 By Platforms
7.2.4.3 Mexico Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.2.4.3.1 By Application
7.2.4.3.2 By Industry Vertical
7.2.4.3.3 By Platforms
7.3 Europe Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.1 By Application
7.3.2 By Industry Vertical
7.3.3 By Platforms
7.3.4 By Country
7.3.4.1 Germany Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.1.1 By Application
7.3.4.1.2 By Industry Vertical
7.3.4.1.3 By Platforms
7.3.4.2 U.K. Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.2.1 By Application
7.3.4.2.2 By Industry Vertical
7.3.4.2.3 By Platforms
7.3.4.3 France Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.3.1 By Application
7.3.4.3.2 By Industry Vertical
7.3.4.3.3 By Platforms
7.3.4.4 Italy Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.4.1 By Application
7.3.4.4.2 By Industry Vertical
7.2.4.4.3 By Platforms
7.3.4.5 Spain Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.5.1 By Application
7.3.4.5.2 By Industry Vertical
7.2.4.5.3 By Platforms
7.3.4.6 Netherlands Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.6.1 By Application
7.3.4.6.2 By Industry Vertical
7.2.4.6.3 By Platforms
7.3.4.7 Rest of Europe Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.3.4.7.1 By Application
7.3.4.7.2 By Industry Vertical
7.2.4.7.3 By Platforms
7.4 Asia Pacific Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.1 By Application
7.4.2 By Industry Vertical
7.4.3 By Platforms
7.4.4 By Country
7.4.4.1 China Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.1.1 By Application
7.4.4.1.2 By Industry Vertical
7.4.4.1.3 By Platforms
7.4.4.2 Japan Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.2.1 By Application
7.4.4.2.2 By Industry Vertical
7.4.4.2.3 By Platforms
7.4.4.3 India Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.3.1 By Application
7.4.4.3.2 By Industry Vertical
7.4.4.3.3 By Platforms
7.4.4.4 South Korea Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.4.1 By Application
7.4.4.4.2 By Industry Vertical
7.4.4.4.3 By Platforms
7.4.4.5 Singapore Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.5.1 By Application
7.4.4.5.2 By Industry Vertical
7.4.4.5.3 By Platforms
7.4.4.6 Malaysia Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.6.1 By Application
7.4.4.6.2 By Industry Vertical
7.4.4.6.3 By Platforms
7.4.4.7 Thailand Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.7.1 By Application
7.4.4.7.2 By Industry Vertical
7.4.4.7.3 By Platforms
7.4.4.8 Indonesia Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.8.1 By Application
7.4.4.8.2 By Industry Vertical
7.4.4.8.3 By Platforms
7.4.4.9 Vietnam Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.9.1 By Application
7.4.4.9.2 By Industry Vertical
7.4.4.9.3 By Platforms
7.4.4.10 Taiwan Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.10.1 By Application
7.4.4.10.2 By Industry Vertical
7.4.4.10.3 By Platforms
7.4.4.11 Rest of Asia Pacific Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.4.4.11.1 By Application
7.4.4.11.2 By Industry Vertical
7.4.4.11.3 By Platforms
7.5 Middle East and Africa Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.1 By Application
7.5.2 By Industry Vertical
7.5.3 By Platforms
7.5.4 By Country
7.5.4.1 Saudi Arabia Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.4.1.1 By Application
7.5.4.1.2 By Industry Vertical
7.5.4.1.3 By Platforms
7.5.4.2 U.A.E. Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.4.2.1 By Application
7.5.4.2.2 By Industry Vertical
7.5.4.2.3 By Platforms
7.5.4.3 Israel Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.4.3.1 By Application
7.5.4.3.2 By Industry Vertical
7.5.4.3.3 By Platforms
7.5.4.4 South Africa Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.4.4.1 By Application
7.5.4.4.2 By Industry Vertical
7.5.4.4.3 By Platforms
7.5.4.5 Rest of Middle East and Africa Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.5.4.5.1 By Application
7.5.4.5.2 By Industry Vertical
7.5.4.5.2 By Platforms
7.6 Central and South America Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.6.1 By Application
7.6.2 By Industry Vertical
7.6.3 By Platforms
7.6.4 By Country
7.6.4.1 Brazil Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.6.4.1.1 By Application
7.6.4.1.2 By Industry Vertical
7.6.4.1.3 By Platforms
7.6.4.2 Argentina Eaporative Air Cooler Market Estimates and Forecast, 2021-2029 (USD Million)
7.6.4.2.1 By Application
7.6.4.2.2 By Industry Vertical
7.6.4.2.3 By Platforms
7.6.4.3 Chile Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.6.4.3.1 By Application
7.6.4.3.2 By Industry Vertical
7.6.4.3.3 By Platforms
7.6.4.4 Rest of Central and South America Generative AI in BPO Market Market Estimates and Forecast, 2021-2029 (USD Million)
7.6.4.4.1 By Application
7.6.4.4.2 By Industry Vertical
7.6.4.4.3 By Platforms
8 COMPETITIVE LANDCAPE
8.1 Company Market Share Analysis
8.2 Four Quadrant Positioning Matrix
8.2.1 Market Leaders
8.2.2 Market Visionaries
8.2.3 Market Challengers
8.2.4 Niche Market Players
8.3 Vendor Landscape
8.3.1 North America
8.3.2 Europe
8.3.3 Asia Pacific
8.3.4 Rest of the World
8.4 Company Profiles
8.4.1 Mplus Group
8.4.1.1 Business Description & Financial Analysis
8.4.1.2 SWOT Analysis
8.4.1.3 Products & Services Offered
8.4.1.4 Strategic Alliances between Business Partners
8.4.2 Maxicus
8.4.2.1 Business Description & Financial Analysis
8.4.2.2 SWOT Analysis
8.4.2.3 Products & Services Offered
8.4.2.4 Strategic Alliances between Business Partners
8.4.3 Accenture
8.4.3.1 Business Description & Financial Analysis
8.4.3.2 SWOT Analysis
8.4.3.3 Products & Services Offered
8.4.3.4 Strategic Alliances between Business Partners
8.4.4 Ada
8.4.4.1 Business Description & Financial Analysis
8.4.4.2 SWOT Analysis
8.4.4.3 Products & Services Offered
8.4.4.4 Strategic Alliances between Business Partners
8.4.5 ServiceNow
8.4.5.1 Business Description & Financial Analysis
8.4.5.2 SWOT Analysis
8.4.5.3 Products & Services Offered
8.4.5.4 Strategic Alliances between Business Partners
8.4.6 Zowie
8.4.6.1 Business Description & Financial Analysis
8.4.6.2 SWOT Analysis
8.4.6.3 Products & Services Offered
8.4.6.4 Strategic Alliances between Business Partners
8.4.7 IBM
8.4.7.1 Business Description & Financial Analysis
8.4.7.2 SWOT Analysis
8.4.7.3 Products & Services Offered
8.4.8.4 Strategic Alliances between Business Partners
8.4.8 OpenAI
8.4.8.1 Business Description & Financial Analysis
8.4.8.2 SWOT Analysis
8.4.8.3 Products & Services Offered
8.4.8.4 Strategic Alliances between Business Partners
8.4.9 Ultimate.ai
8.4.9.1 Business Description & Financial Analysis
8.4.9.2 SWOT Analysis
8.4.9.3 Products & Services Offered
8.4.9.4 Strategic Alliances between Business Partners
8.4.10 Zendesk AI
8.4.10.1 Business Description & Financial Analysis
8.4.10.2 SWOT Analysis
8.4.10.3 Products & Services Offered
8.4.10.4 Strategic Alliances between Business Partners
8.4.11 Other Companies
8.4.11.1 Business Description & Financial Analysis
8.4.11.2 SWOT Analysis
8.4.11.3 Products & Services Offered
8.4.11.4 Strategic Alliances between Business Partners
9 RESEARCH METHODOLOGY
9.1 Market Introduction
9.1.1 Market Definition
9.1.2 Market Scope & Segmentation
9.2 Information Procurement
9.2.1 Secondary Research
9.2.1.1 Purchased Databases
9.2.1.2 GMEs Internal Data Repository
9.2.1.3 Secondary Resources & Third Party Perspectives
9.2.1.4 Company Information Sources
9.2.2 Primary Research
9.2.2.1 Various Types of Respondents for Primary Interviews
9.2.2.2 Number of Interviews Conducted throughout the Research Process
9.2.2.3 Primary Stakeholders
9.2.2.4 Discussion Guide for Primary Participants
9.2.3 Expert Panels
9.2.3.1 Expert Panels Across 30+ Industry
9.2.4 Paid Local Experts
9.2.4.1 Paid Local Experts Across 30+ Industry Across each Region
9.3 Market Estimation
9.3.1 Top-Down Approach
9.3.1.1 Macro-Economic Indicators Considered
9.3.1.2 Micro-Economic Indicators Considered
9.3.2 Bottom Up Approach
9.3.2.1 Company Share Analysis Approach
9.3.2.2 Estimation of Potential Product Sales
9.4 Data Triangulation
9.4.1 Data Collection
9.4.2 Time Series, Cross Sectional & Panel Data Analysis
9.4.3 Cluster Analysis
9.5 Analysis and Output
9.5.1 Inhouse AI Based Real Time Analytics Tool
9.5.2 Output From Desk & Primary Research
9.6 Research Assumptions & Limitations
9.7.1 Research Assumptions
9.7.2 Research Limitations
LIST OF TABLES
1 Global Generative AI in BPO Market Market, By Application , 2021-2029 (USD Mllion)
2 AI Simulated Training & Onboarding Market, By Region, 2021-2029 (USD Mllion)
3 Omnichannel Contact History Market, By Region, 2021-2029 (USD Mllion)
4 Real-Time Chat Translation Market, By Region, 2021-2029 (USD Mllion)
5 Others Market, By Region, 2021-2029 (USD Mllion)
6 Global Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Mllion)
7 Finance and Banking BPO Sector Market, By Region, 2021-2029 (USD Mllion)
8 Healthcare BPO Sector Market, By Region, 2021-2029 (USD Mllion)
9 Retail and E-commerce BPO Sector Market, By Region, 2021-2029 (USD Mllion)
10 Telecommunication BPO Sector Market, By Region, 2021-2029 (USD Mllion)
11 Global Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Mllion)
12 Natural Language Processing (NLP) Market, By Region, 2021-2029 (USD Mllion
13 Large Language Models (LLMs) Market, By Region, 2021-2029 (USD Mllion)
14 Regional Analysis, 2021-2029 (USD Mllion)
15 North America Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
16 North America Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
17 North America Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
18 North America Generative AI in BPO Market Market, By Country, 2021-2029 (USD Million)
19 U.S Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
20 U.S Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
21 U.S Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
22 Canada Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
23 Canada Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
24 Canada Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
25 Mexico Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
26 Mexico Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
27 Mexico Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
28 Europe Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
29 Europe Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
30 Europe Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
31 Europe Generative AI in BPO Market Market, By country, 2021-2029 (USD Million)
32 Germany Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
33 Germany Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
34 Germany Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
35 U.K. Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
36 U.K. Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
37 U.K. Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
38 France Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
39 France Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
40 France Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
41 Italy Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
42 Italy Generative AI in BPO Market Market, By End Use , 2021-2029 (USD Million)
43 Italy Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
44 Spain Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
45 Spain Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
46 Spain Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
47 Rest Of Europe Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
48 Rest Of Europe Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
49 Rest of Europe Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
50 Asia Pacific Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
51 Asia Pacific Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
52 Asia Pacific Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
53 Asia Pacific Generative AI in BPO Market Market, By Country, 2021-2029 (USD Million)
54 China Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
55 China Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
56 China Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
57 India Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
58 India Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
59 India Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
60 Japan Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
61 Japan Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
62 Japan Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
63 South Korea Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
64 South Korea Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
65 South Korea Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
66 Singapore Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
67 Singapore Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
68 Singapore Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
69 Malaysia Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
70 Malaysia Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
71 Malaysia Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
72 Thailand Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
73 Thailand Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
74 Thailand Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
75 Indonesia Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
76 Indonesia Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
77 Indonesia Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
78 Vietnam Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
79 Vietnam Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
80 Vietnam Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
81 Taiwan Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
82 Taiwan Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
83 Taiwan Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
84 Rest of Asia Pacific Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
85 Rest of Asia Pacific Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
86 Rest of Asia Pacific Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
87 Middle East and Africa Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
88 Middle East and Africa Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
89 Middle East and Africa Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
90 Middle East and Africa Generative AI in BPO Market Market, By Country, 2021-2029 (USD Million)
91 Saudi Arabia Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
92 Saudi Arabia Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
93 Saudi Arabia Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
94 UAE Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
95 UAE Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
96 UAE Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
97 Israel Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
98 Israel Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
99 Israel Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
100 South Africa Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
101 South Africa Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
102 South Africa Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
103 Rest of Middle East and Africa Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
104 Rest of Middle East and Africa Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
105 Rest of Middle East and Africa Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
106 Central and South America Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
107 Central and South America Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
108 Central and South America Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
109 Central and South America Generative AI in BPO Market Market, By Country, 2021-2029 (USD Million)
110 Brazil Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
111 Brazil Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
112 Brazil Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
113 Argentina Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
114 Argentina Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
115 Argentina Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
116 Chile Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
117 Chile Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
118 Chile Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
119 Rest of Central and South America Generative AI in BPO Market Market, By Application , 2021-2029 (USD Million)
120 Rest of Central and South America Generative AI in BPO Market Market, By Industry Vertical, 2021-2029 (USD Million)
121 Rest of Central and South America Generative AI in BPO Market Market, By Platforms, 2021-2029 (USD Million)
122 Mplus Group: Products & Services Offering
123 Maxicus: Products & Services Offering
124 Accenture: Products & Services Offering
125 Ada: Products & Services Offering
126 ServiceNow: Products & Services Offering
127 ZOWIE: Products & Services Offering
128 IBM : Products & Services Offering
129 OpenAI: Products & Services Offering
130 Ultimate.ai, Inc: Products & Services Offering
131 Zendesk AI: Products & Services Offering
132 Other Companies: Products & Services Offering
LIST OF FIGURES
1 Global Generative AI in BPO Market Market Overview
2 Global Generative AI in BPO Market Market Value From 2021-2029 (USD Mllion)
3 Global Generative AI in BPO Market Market Share, By Application (2022)
4 Global Generative AI in BPO Market Market Share, By Industry Vertical (2022)
5 Global Generative AI in BPO Market Market Share, By Platforms (2022)
6 Global Generative AI in BPO Market Market, By Region (Asia Pacific Market)
7 Technological Trends In Global Generative AI in BPO Market Market
8 Four Quadrant Competitor Positioning Matrix
9 Impact Of Macro & Micro Indicators On The Market
10 Impact Of Key Drivers On The Global Generative AI in BPO Market Market
11 Impact Of Challenges On The Global Generative AI in BPO Market Market
12 Porter’s Five Forces Analysis
13 Global Generative AI in BPO Market Market: By Application Scope Key Takeaways
14 Global Generative AI in BPO Market Market, By Application Segment: Revenue Growth Analysis
15 AI Simulated Training & Onboarding Market, By Region, 2021-2029 (USD Mllion)
16 Omnichannel Contact History Market, By Region, 2021-2029 (USD Mllion)
17 Real-Time Chat Translation Market, By Region, 2021-2029 (USD Mllion)
18 Others Market, By Region, 2021-2029 (USD Mllion)
19 Global Generative AI in BPO Market Market: By Industry Vertical Scope Key Takeaways
20 Global Generative AI in BPO Market Market, By Industry Vertical Segment: Revenue Growth Analysis
21 Finance and Banking BPO Sector Market, By Region, 2021-2029 (USD Mllion)
22 Healthcare BPO Sector Market, By Region, 2021-2029 (USD Mllion)
23 Retail and E-commerce BPO Sector Market, By Region, 2021-2029 (USD Mllion)
24 Telecommunication BPO Sector Market, By Region, 2021-2029 (USD Mllion)
25 Global Generative AI in BPO Market Market: By Platforms Scope Key Takeaways
26 Global Generative AI in BPO Market Market, By Platforms Segment: Revenue Growth Analysis
27 Natural Language Processing (NLP) Market, By Region, 2021-2029 (USD Mllion)
28 Large Language Models (LLMs) Market, By Region, 2021-2029 (USD Mllion)
29 Regional Segment: Revenue Growth Analysis
30 Global Generative AI in BPO Market Market: Regional Analysis
31 North America Generative AI in BPO Market Market Overview
32 North America Generative AI in BPO Market Market, By Application
33 North America Generative AI in BPO Market Market, By Industry Vertical
34 North America Generative AI in BPO Market Market, By Platforms
35 North America Generative AI in BPO Market Market, By Country
36 U.S. Generative AI in BPO Market Market, By Application
37 U.S. Generative AI in BPO Market Market, By Industry Vertical
38 U.S. Generative AI in BPO Market Market, By Platforms
39 Canada Generative AI in BPO Market Market, By Application
40 Canada Generative AI in BPO Market Market, By Industry Vertical
41 Canada Generative AI in BPO Market Market, By Platforms
42 Mexico Generative AI in BPO Market Market, By Application
43 Mexico Generative AI in BPO Market Market, By Industry Vertical
44 Mexico Generative AI in BPO Market Market, By Platforms
45 Four Quadrant Positioning Matrix
46 Company Market Share Analysis
47 Mplus Group: Company Snapshot
48 Mplus Group: SWOT Analysis
49 Mplus Group: Geographic Presence
50 Maxicus: Company Snapshot
51 Maxicus: SWOT Analysis
52 Maxicus: Geographic Presence
53 Accenture: Company Snapshot
54 Accenture: SWOT Analysis
55 Accenture: Geographic Presence
56 Ada: Company Snapshot
57 Ada: Swot Analysis
58 Ada: Geographic Presence
59 ServiceNow: Company Snapshot
60 ServiceNow: SWOT Analysis
61 ServiceNow: Geographic Presence
62 Zowie: Company Snapshot
63 Zowie: SWOT Analysis
64 Zowie: Geographic Presence
65 IBM : Company Snapshot
66 IBM : SWOT Analysis
67 IBM : Geographic Presence
68 OpenAI: Company Snapshot
69 OpenAI: SWOT Analysis
70 OpenAI: Geographic Presence
71 Ultimate.ai, Inc.: Company Snapshot
72 Ultimate.ai, Inc.: SWOT Analysis
73 Ultimate.ai, Inc.: Geographic Presence
74 Zendesk AI: Company Snapshot
75 Zendesk AI: SWOT Analysis
76 Zendesk AI: Geographic Presence
77 Other Companies: Company Snapshot
78 Other Companies: SWOT Analysis
79 Other Companies: Geographic Presence
The Global Generative AI in BPO Market has been studied from the year 2019 till 2029. However, the CAGR provided in the report is from the year 2024 to 2029. The research methodology involved three stages: Desk research, Primary research, and Analysis & Output from the entire research process.
The desk research involved a robust background study which meant referring to paid and unpaid databases to understand the market dynamics; mapping contracts from press releases; identifying the key players in the market, studying their product portfolio, competition level, annual reports/SEC filings & investor presentations; and learning the demand and supply-side analysis for the Generative AI in BPO Market.
The primary research activity included telephonic conversations with more than 50 tier 1 industry consultants, distributors, and end-use product manufacturers.
Finally, based on the above thorough research process, an in-depth analysis was carried out considering the following aspects: market attractiveness, current & future market trends, market share analysis, SWOT analysis of the company and customer analytics.
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